Resources

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Have you recently been affected by a crime or an unexpected traumatic event? Have you been harmed—either physically or emotionally—by someone else’s actions? Were you pressured into doing something against your will?
Unsure where to go or who to talk to? We’re here to help.

Understand its Forms, Signs and the available resources

Intimate Partner Violence (also referred to as domestic violence) includes any form of actual or threatened abuse—whether physical, sexual, psychological, emotional, or financial—within an intimate relationship. This can occur in relationships of all types, including dating, common-law, married, divorced, cohabiting, or separated partners.

This document is here to help recognize the different forms of abuse, understand the warning signs, and connect you to available resources. No one is alone, and support is available.

Local Resources for Intimate Partner Violence

Interlude House

Provides a wide range of services in both French and English to support and empower women and their dependents who are victims of violence. Also operates as a shelter for women

Call : 1 800 461-1842

Hawkesbury and District General Hospital (HGH)

The hospital provides a wide range of services, including 24/7 emergency care, diagnostic imaging, surgery, inpatient care, and various outpatient clinics.

HGH is also a key provider of mental health services in the region, offering both inpatient and outpatient support for individuals experiencing mental health challenges. Services include psychiatric assessment, crisis intervention, counselling, and ongoing treatment programs tailored to individual needs. The hospital is committed to delivering high-quality, bilingual care in a compassionate and supportive environment. To access mental health services, visit AccessMHA.ca

Care Program for victims affected by sexual assault, domestic violence, and elder abuse : This confidential service provides medical care, forensic evidence collection, emotional support, referrals to community resources and much more — all available through the Emergency Department or by phone. Trained professionals ensure that survivors receive the support and respect they need in a safe, trauma-informed setting.

Call: 613-632-1111 Nurse Counsellor: Extension 51014 Social Worker: Extension 51015

Walk-in One Session Counselling Clinic : Unique psychotherapy consultation for people aged 12 and over.
Fast and easy access to counselling services! No appointment or referral needed for a one-time counselling session.

Hawkesbury: Wednesdays
Casselman: Some Mondays

Learn more: Walk-in One Session Counselling Clinic – HGH

Access MHA

AccessMHA makes it easier to help find mental health, substance use health, and addictions support, services, and care. After reaching out to us, you will be paired with a trained mental health, substance use health and addictions intake specialist who will connect you to the services you need from a network of partner organizations

A compassionate approach to recognizing and supporting people in suicidal crisis

Suicidal thoughts can affect anyone, regardless of age, background, or circumstances. Whether you’re supporting someone in crisis or struggling yourself, knowing how to recognize the signs and respond with care can make a life-saving difference. This guide offers a compassionate approach to understanding suicide, identifying warning signs, and offering support in moments of crisis. It’s designed to help you respond with empathy, listen without judgment, and connect with the right resources.

You are not alone—and there is help, hope, and support available.

Suicide Crisis Helpline

The 988 Suicide Crisis Helpline is a free, confidential service available 24/7 to anyone in Canada who is thinking about suicide, experiencing emotional distress, or concerned about someone else. Whether you’re in crisis or simply need someone to talk to, trained responders are available by phone or text to provide immediate support—no judgment, no referral needed.

Call or text : 988

Canadian Mental Health Association - Champlain East

Offers integrated community mental health support services for individuals living with severe and persistent mental illness, concurrent disorders, or those who are homeless or at risk of homelessness with complex needs.

Services include intensive case management, housing support, court diversion and legal support, vocational support, health promotion, and hoarding support, delivered in the community and in clients’ homes. Includes the Community Homes for Opportunity (CHO), a recovery-focused, person-centred supportive housing program for individuals with serious mental illness who may require 24-hour care, aimed at helping tenants achieve and maintain stable, safe, and affordable housing.

Also provides Resource Centres offering day programs for adults with mental health challenges or social isolation, and mental health promotion workshops on a variety of wellness-related topics.

Call :1-800-493-8271

Access MHA

Steps to take before, during and after a Fire or a Disaster

Emergencies like fires and natural disasters can strike with little warning, leaving us feeling overwhelmed and unprepared. Knowing what to do before, during, and after a crisis can help protect your safety and support recovery.

This guide provides clear, practical steps to help you prepare for emergencies, stay safe while they’re happening, and begin the recovery process afterward. It’s designed to reduce fear, increase readiness, and offer support when you need it most.

Being informed is the first step toward staying safe.

Local Resources for Fire and Disaster

Canadian Red Cross

The Canadian Red Cross may provide emergency and disaster services in partnership with first responders, emergency managers, public officials, and in collaboration with other voluntary sector organizations. These services may include emergency lodging, reception and information, emergency food, emergency clothing, personal services and family reunification.

If you have been affected by a personal disaster, such as a house fire, call 1-800-850-5090

Social Services - United Counties of Prescott and Russell

In the aftermath of a fire or disaster, Social Services of Prescott and Russell provides crucial support to help affected individuals and families. They assist with finding temporary or permanent housing and help access social assistance programs to support recovery and stability.

Call : 613-675-4661

Losing someone you love is one of life’s most difficult experiences. In the midst of grief, it can be hard to know what to do or where to turn. These guides are here to offer guidance, comfort, and practical support as you navigate the days ahead. You’re not alone.

Local Resources for grief

Walk-in One Session Counselling Clinic - HGH

Unique psychotherapy consultation for people aged 12 and over.

Fast and easy access to counselling services! No appointment or referral needed for a one-time counselling session.

Hawkesbury: Wednesdays. Casselman: Some Mondays.

Call: 613-632-1111

Local Resources for Human Trafficking

Canadian Human Trafficking Hotline

The Canadian Human Trafficking Hotline is a confidential, multilingual service, operating 24/7 to connect victims and survivors with social services, law enforcement, and emergency services, as well as receive tips from the public.

The hotline uses a victim-centered approach when connecting human trafficking victims and survivors with local emergency, transition, and/or long-term supports and services across the country, as well as connecting callers to law enforcement where appropriate.

Call: 1-833-900-1010 or chat online

You Turn

Youturn provides intensive services and supports to youth (aged 12 to 25) and their families who are in conflict with the law or at risk of becoming involved in the justice system.

Call: 613-789-0123

A New Day

Provides a 4-bed recovery program for survivors of human trafficking . Located in Ottawa, the program follows a trauma-informed, survivor-centred approach, offering personalized support to help individuals heal and rebuild their lives.

Recognizing survivors’ complex needs, the program provides individualized care plans, wraparound services, and community partnerships to foster stability and empowerment. Survivors receive the time, resources, and guidance they need to progress at their own pace.

The program is designed for long-term support, with an average stay of 16 to 18 months, though the duration is flexible based on each person’s journey. Through safe housing, supportive recovery, and life skills development, survivors are given the foundation to move forward with resilience and hope.

Combining housing stability with holistic recovery services, A New Day Youth and Adult Services helps survivors reclaim their independence and begin anew.

Call: 613-747-2223

Local Resources for Elder Abuse

Care Program for victims or sexual assault, domestic violence and elder abuse (HGH)

This confidential service provides medical care, forensic evidence collection, emotional support, referrals to community resources and much more — all available through the Emergency Department or by phone. Trained professionals ensure that survivors receive the support and respect they need in a safe, trauma-informed setting.

Call: 613-632-1111 Nurse Counsellor: Extension 51014 Social Worker: Extension 51015

Carefor Health And Community Services

Provides comprehensive home and community support for seniors, adults with physical disabilities, and individuals requiring palliative or end-of-life care. Services include elder abuse prevention, occupational health and safety programs, wellness clinics, respite and palliative care (both visiting and day programs), the Going Home Program, homemaking, hospice services, supportive and assisted living, as well as attendant care and outreach. With a focus on promoting independence, dignity, and quality of life, Carefor delivers compassionate care tailored to individual needs in both home and community settings.

Call : 613-932-3451

Interlude House

Provides a wide range of services in both French and English to support and empower women and their dependents who are victims of violence. Also operates as a shelter for women

Call : 1 800 461-1842

Community Services Prescott-Russell

Provide home support services for seniors and adults with special needs such as transportation, Community Luncheons, Meal Delivery, Adult Day Programs, Home Maintenance, Assisted Living, Foot Care and Safety and Well-Being.

Call : 613-632-0939

Local Resources for fraud or theft

Canadian Anti-Fraud Centre

Collects information on fraud and identity theft. We provide information on past and current scams affecting Canadians. If you think you’re a victim of fraud, report It !

Report by phone : 1-888-495-8501

Ontario Provincial Police - Non Urgent

For non-emergency situations, such as reporting a crime that is not in progress or seeking information from the OPP. Always call 9-1-1 if it’s an Emergency.

Call : 1-888-310-1122

Contact Us

INFO@SVSPRESCOTTRUSSELL.CA

613.632.5282

Victim Services Prescott-Russell
101-178 Main St, East, Hawkesbury (Ontario) K6A 1A5

Office Hours 8:30 a.m. to 4:30 p.m.

Monday to Friday

Emergency Line available to First Responder – 24/7

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Resources

Understand its Forms, Signs and the available resources

Local Resources for Intimate Partner Violence

Interlude House

Hawkesbury and District General Hospital (HGH)

Access MHA

A compassionate approach to recognizing and supporting people in suicidal crisis

Suicide Crisis Helpline

Canadian Mental Health Association - Champlain East

Access MHA

Steps to take before, during and after a Fire or a Disaster

Local Resources for Fire and Disaster

Canadian Red Cross

Social Services - United Counties of Prescott and Russell ​

Local Resources for grief

Walk-in One Session Counselling Clinic - HGH

Local Resources for Human Trafficking

Canadian Human Trafficking Hotline

You Turn

A New Day

Local Resources for Elder Abuse

Care Program for victims or sexual assault, domestic violence and elder abuse (HGH)

Carefor Health And Community Services

Interlude House

Community Services Prescott-Russell

Local Resources for fraud or theft

Canadian Anti-Fraud Centre

Ontario Provincial Police - Non Urgent

Contact Us

© Services aux victimes Prescott-Russell Victim Services 2025

Social Services - United Counties of Prescott and Russell