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Victim Services Prescott-Russell

Victim Services Prescott-Russell

If you have been victim of a violent crime or tragic circumstances, or that you know someone in that situation, we can help.

We Offer FREE and CONFIDENTIAL services to guide you toward healing. 

If you have been victim of a violent crime or tragic circumstances, or that you know someone in that situation, we can help.

We Offer FREE and CONFIDENTIAL services to guide you toward healing. 

ABOUT US        CONTACT US

If you have been victim of a violent crime or tragic circumstances, or that you know someone in that situation, do you know who can help? We can.

We can help . We can help

Resources

Victim Services Prescott-Russell is committed to provide crisis response, practical assistance and supportive programs to victims of crime and tragic circumstances throughout the United Counties of Prescott and Russell.

Programs

Victim Crisis Assistance Ontario

The Victim Crisis Assistance Ontario (VCAO) Program offers compassionate, client-focused, and culturally sensitive support to individuals impacted by crime or traumatic events.

Program Goals
  • Deliver timely support and guidance—either in-person or remotely—to those affected by crime or crisis.

  • Help reduce the risk of further harm by addressing personal safety concerns.

  • Assist individuals in recognizing their needs and creating personalized plans to manage their circumstances.

Available Services
  • Immediate, hands-on support during a crisis

  • Comprehensive needs assessments

  • Connections to appropriate community and government resources

  • Guidance and assistance in applying for the Victim Quick Response Program+ (VQRP+)

  • Safety planning tailored to individual situations

  • Access to relevant information and resources

  • Ongoing emotional and practical support

  • Group sessions to support community healing

  • Follow-up services to ensure continuing care and connection

Victim Quick Response Program+

The Victim Quick Response Program+ (VQRP+) offers urgent financial and practical assistance to individuals in Ontario who have experienced violent crime and require immediate help that is not available through other means. The program is designed to ease the short-term impact of trauma, enhance victim safety, and provide critical support during the early stages following an incident.

Purpose of the Program
  • Offer rapid, short-term assistance in the wake of violent crimes

  • Help minimize the immediate effects of trauma

  • Improve the safety and well-being of victims following a crisis

Examples of Qualifying Incidents

Victims may be eligible for support through VQRP+ if they have been affected by incidents such as:

  • Attempted murder

  • Sexual assault

  • Intimate partner violence

  • Serious physical assault

  • Human trafficking

  • Homicide (support for immediate family members)

  • Criminal harassment (stalking)

  • Child abuse

  • Elder abuse

  • Hate-motivated crimes

  • Non-consensual sharing of intimate images

  • Historical child sexual abuse (eligible for counselling or traditional Indigenous healing services only)

Safe With Milli Mobile App
Milli is a free mobile app designed to help victims and survivors of intimate partner violence stay safe and access support from the Victim Services Prescott-Russell team on their own terms, according to the evolving nature of their unique situation and their journey toward a life free from violence. The app enables our team to have direct communication and secure information sharing with victims and survivors as part of their safety plan.
 
As part of a safety plan under the Victim Crisis Assistance Ontario program, Victim Services Prescott-Russell offers the Milli app aimed at improving the personal safety of victims and survivors of intimate partner violence, through a partnership with Genvis and the Cudo platform.
Safe with Milli offers several features, including:
  • A secure point of contact with the service provider through direct messaging.
  • Storage of important documents such as identity cards and birth certificates.
  • Identification of trusted people within one’s circle.
  • Alerts to the service provider in case of changes to contact information or changes in the person’s situation.
  • The victim or survivor remains fully in control of the information shared and saved in the app.
  • Multiple identification factors to disguise the app on the mobile device.
  • Geolocation and emergency call functions.
Trauma Therapy Program

Following a criminal act or a tragic event, the mental health of those affected must be a priority. The Trauma Program was developed by Victim Services Prescott-Russell (SVPRVS) to provide a comprehensive, professional, and free response to individuals impacted by such events. SVPRVS’s trauma-focused program offers immediate support and emotional stabilization to victims during a time of extreme vulnerability—going beyond what the VCAO program can offer.

Through this collaborative partnership, SVPRVS is able to include a trauma-specialized therapist, allowing victims to access support more quickly and helping to reduce the severity and duration of their psychological suffering.

In addition to therapeutic services, the program also supports the prevention and education initiatives of the Committee against Human Trafficking in Prescott-Russell. Aware of the vulnerability of rural and semi-rural populations to exploitation, SVPRVS is committed to raising awareness, strengthening community response, and coordinating key actions to reduce the risk of victimization.

After-Hours Homelessness Support – Prescott-Russell

Our organization provides after-hours support for individuals experiencing homelessness in the Prescott-Russell region. This service is offered as part of a service agreement with the United Counties of Prescott and Russell (UCPR).

What We Do

We offer immediate assistance to those facing homelessness outside of regular business hours. Our team responds to urgent needs by connecting individuals with temporary shelter, transportation, basic necessities, and referrals to support services.

Our goal is to ensure that no one in Prescott-Russell is left without support during a housing crisis—regardless of the time of day.

Prevention and Awareness

SVPRVS is committed to preventing violence, supporting vulnerable populations, and promoting community resilience through ongoing education, outreach, and awareness initiatives.

Our Prevention and Awareness Programs aims to reduce the risk of victimization and strengthen community response to issues such as domestic violence, sexual assault, elder abuse, human trafficking, cybersecurity and  homelessness.

Community Involvement & Committees

SVPRVS actively participates in several regional committees and coalition to strengthen collaboration and improve system-level responses. These include partnerships focused on:

By engaging in these committees, SVPRVS helps shape policies, share expertise, and advocate for better access to services for those affected by crime and crisis in Prescott-Russell. This collaboration ensures our prevention efforts are not only localized but also integrated into broader, multi-sector strategies.

24/7 Emergency Line for Emergency Services

SVPRVS operates a 24/7 emergency response line dedicated to assisting police, fire, and paramedic services across the region. This service ensures that trained crisis responders are available at any time—day or night—to support individuals impacted by crime, trauma, or sudden tragic events.

The 24/7 Emergency Line provide immediate, on-site or by-phone emotional and practical support to victims during critical incidents. Whether responding to a violent crime, sudden death, house fire, or traumatic situation, Victim Services responders work in close coordination with emergency services to help stabilize the situation and assist those affected.

In the aftermath of a crisis, victims often feel overwhelmed, disoriented, and unsure of what to do next. The 24/7 Emergency Line ensures that no one has to navigate those first critical hours alone. This service allows emergency services to focus on their primary roles, while trained responders provide compassionate, trauma-informed care to those in distress.

 

Hawkesbury Warming Centre

The Hawkesbury Warming Centre, located at 429 Abbott Street (in the former École Jean-Bosco), provides temporary overnight shelter and support during the harsh winter months for individuals experiencing homelessness in Prescott-Russell.

This seasonal initiative operates through a collaborative partnership between Victim Services Prescott-Russell (SVPRVS) and the United Counties of Prescott and Russell (UCPR), along with contributions from community organizations and volunteers.

Program Purpose

The Warming Centre offers a safe, warm, and welcoming environment during cold months, aiming to protect vulnerable individuals from the life-threatening risks associated with extreme temperatures. It is open nightly from 9:00 p.m. to 6:00 a.m., typically from mid-November to mid-March.

What the Centre Provides
  • A warm and secure place to rest

  • Bathroom and hygiene supplies

  • Hot beverages and light food options

  • Access to basic essentials such as blankets, socks, and toiletries

  • Support from trained staff 

  • Referrals to community services and longer-term housing supports

Impact

During the 2024–2025 season, the Centre accommodated an average of 2 to 3 guests per night, serving a total of 21 individuals over the winter months. The majority stayed for several nights, with some receiving help to transition toward more stable housing. In one notable case, a long-term guest successfully secured permanent accommodation before the season ended.

A Community Effort

This program represents more than just shelter—it reflects the community’s commitment to dignity, compassion, and collective action. The involvement of local groups such as the Hawkesbury Central Food Bank, which provided food, and support  demonstrate the widespread support for this initiative.

By offering critical emergency shelter and promoting long-term solutions, the Hawkesbury Warming Centre plays a vital role in addressing rural homelessness and advocating for a more compassionate and inclusive community.

News

Our Partners

Partner 1 Partner 2 Partner 3 Partner 4 Partner 4 Partner 1 Partner 2 Partner 3 Partner 4 Partner 4
 
Victim Services Prescott-Russell
101-178 Main St, East, Hawkesbury (Ontario) K6A 1A5
Office Hours 8:30 a.m. to 4:30 p.m.
Monday to Friday

Emergency Line available to First Responder – 24/7


© Services aux victimes Prescott-Russell Victim Services 2025